Technical Support and Remote Services

Our technical support services provide assistance for a wide range of support needs. From telephone and self-service web support to direct and secure systems connectivity, remote services provide real-time access to global technical specialist and service experts 24/7.

Remote services use existing and cutting edge technologies to support customer sites and field engineers. Advances in communications techniques, have made it possible to provide more comprehensive support resulting in improved productivity and quality while controlling cost.

Remote connectivity - Remote Diagnostic Services combine secure remote connectivity with technical support capabilities to deliver enhanced support options. Remote Diagnostic Services enables real-time support options through visibility to asset information.

Telephone support - provide fast access to PEP ARAB experienced technical support resources, with call priority. Up to 80% of all user inquiries received in our customer service center are resolved during the initial contact with a support engineer.

Online technical support - on-line technical support solution offering customer a self-service option for accessing technical information and product support for PEP ARAB technology. Features include auto-notification of new content based on your installed equipment, interactive trouble-shooting guides, and more.